1. Can I customize the size?
Yes! We offer free custom sizing for all wedding dresses.
Simply select "Custom Size" when placing your order and provide your measurements. Our experienced tailors will create your dress according to the measurements you provide.
For the best fit, we recommend following our measurement guide carefully.
2. Can I customize the design?
Yes. We can customize many design details, including:
- Neckline
- Sleeves
- Train length
- Dress length
- Back style
- Color (selected styles)
- Other reasonable modifications
Please contact us within 24–48 hours after placing your order to confirm your customization request.
Once production has started, design changes may no longer be possible.
3. Can I rush my order?
Yes.
If you need your dress sooner, please contact us before or immediately after placing your order.
We offer Rush Order Service for many styles depending on our production schedule.
4. Can I shorten or change the train?
Yes.
The train length can usually be customized to better suit your venue and personal preference.
Please contact us within 24–48 hours after placing your order to confirm the requested changes.
5. How long does production take?
Our wedding dresses are made to order.
Production time normally takes 10–15 business days, depending on the design and customization requirements.
Rush production may be available upon request.
Shipping time depends on your selected shipping method and destination.
6. Can I change my order after placing it?
Yes, but only before production begins.
If you need to update your measurements, color, design details or shipping address, please contact us within 24–48 hours after placing your order.
Once production has started, changes may not be possible.
7. Can I return a custom-made dress?
Since every dress is made specifically according to your order, custom-made dresses are not eligible for return or exchange unless there is a manufacturing defect or we made an error.
If you receive a dress with a quality issue, please contact us promptly with photos, and we will work with you to find a satisfactory solution.
8. Will my dress look exactly like the photos?
Yes.
We carefully create each dress to closely match the product photos.
Please note that slight differences may occur due to:
- Handmade craftsmanship
- Fabric batches
- Lighting during photography
- Screen color settings
These minor variations are considered normal.
9. Do I need alterations after receiving the dress?
For standard sizes, minor local alterations may occasionally be needed to achieve the perfect fit.
For custom-size dresses, we make every effort to follow the measurements you provide as accurately as possible.
Providing accurate measurements is essential to achieving the best fit.
10. How should I measure myself?
We recommend asking a friend or professional tailor to help take your measurements.
Please follow our Measurement Guide carefully and use a soft measuring tape.
If you're unsure about any measurement, feel free to contact us before placing your order.
11. What is included with the dress?
Unless otherwise stated in the product description, accessories shown in the photos—such as veils, gloves, shawls, petticoats, jewelry, or other styling items—are not included with the dress.
If you're interested in matching accessories, please visit our Bridal Accessories collection or contact us for recommendations.
12. Will I have to pay customs duties or import taxes?
Import duties and taxes vary by country and are determined by your local customs authorities.
Any applicable customs fees are the buyer's responsibility unless otherwise specified.
If you have questions about shipping or customs for your country, please feel free to contact us before placing your order.
