Last updated: September 7, 2026

This Privacy Policy describes how Heuloria ("Heuloria", "we", "us", or "our") collects, uses, discloses, and protects personal information when you visit www.heuloria.com, place an order, contact us, or otherwise use our website and services.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

1. Personal Information We Collect

Depending on how you interact with Heuloria, we may collect the following types of information:

• Contact information, such as your name, email address, telephone number, billing address, and shipping address;
• Order information, including products ordered, size, color, customization details, shipping method, and order history;
• Measurement information that you voluntarily provide for Custom Size or personalized orders;
• Payment-related information, such as payment method, payment status, and transaction confirmation information;
• Account information if you create a customer account;
• Customer service information, including messages, photographs, videos, measurements, or other information you provide when contacting us;
• Shopping and usage information, such as products viewed, cart activity, device information, browser information, IP address, and interaction with our website.

2. How We Collect Information

We may collect personal information:

• Directly from you when you place an order, submit measurements, create an account, subscribe to communications, or contact us;
• Automatically through cookies, pixels, analytics technologies, and similar tools when you use our website;
• From service providers that assist us with ecommerce, payments, shipping, analytics, fraud prevention, and customer support.

3. How We Use Personal Information

We may use personal information to:

• Process and confirm orders and payments;
• Review measurements and customization details;
• Produce and prepare made-to-order or personalized products;
• Arrange shipping and delivery;
• Handle returns, refunds, disputes, and customer service requests;
• Communicate with you regarding your order or account;
• Detect and prevent fraud, abuse, and unauthorized transactions;
• Improve our website, products, services, and customer experience;
• Send marketing communications where permitted by law and where you have not opted out;
• Comply with legal, regulatory, accounting, and contractual requirements.

4. Payments

Payments made through our website may be processed by third-party payment service providers.

Depending on the payment method selected at checkout, payment processing may involve providers such as PayPal, Oceanpayment, card networks, banks, or other payment partners.

Payment service providers may collect information necessary to process and secure the transaction, including billing information, payment credentials, device information, transaction information, and fraud-prevention data. Their handling of personal information is also subject to their own privacy policies.

5. Shopify

Our online store is hosted on Shopify. Shopify provides the ecommerce platform that enables us to offer our products and services online.

Shopify may process certain personal information in connection with hosting, checkout, security, analytics, customer accounts, and other ecommerce functions. Shopify's processing of personal information is governed by its applicable privacy policies.

6. Cookies & Similar Technologies

Like many ecommerce websites, we use cookies and similar technologies to operate our website, remember preferences, improve performance, understand website usage, maintain security, and support analytics and marketing activities.

You may control or disable certain cookies through your browser settings or available privacy controls. Disabling cookies may affect the functionality of some parts of our website.

7. How We Disclose Personal Information

We may disclose personal information where reasonably necessary to:

• Shopify and ecommerce technology providers;
• Payment processors, banks, and card networks;
• Shipping carriers, logistics providers, fulfillment partners, and customs service providers;
• IT, cloud storage, analytics, security, and fraud-prevention providers;
• Customer service and operational service providers;
• Professional advisers or authorities where required by law;
• A successor entity in connection with a merger, acquisition, restructuring, or sale of all or part of our business.

We do not disclose personal information to unrelated third parties except as described in this Privacy Policy, as directed by you, or where required or permitted by applicable law.

8. Advertising & Analytics

We may use analytics, advertising, or marketing services to understand how visitors interact with our website and to improve or promote our products.

Depending on applicable law, certain uses of cookies or advertising technologies may be considered targeted advertising, sharing, or similar processing. Where required, we provide applicable privacy choices or honor legally recognized opt-out mechanisms.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer service, maintaining business and transaction records, resolving disputes, preventing fraud, and complying with legal or regulatory obligations.

10. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

11. International Data Transfers

Heuloria serves customers internationally. As a result, personal information may be transferred to, stored in, or processed in countries other than the country in which you live.

Where required by applicable data protection law, we or our service providers use recognized safeguards for international transfers of personal information.

12. Your Privacy Rights

Depending on your location and applicable law, you may have rights concerning your personal information, including the right to:

• Request access to personal information we hold about you;
• Request correction of inaccurate information;
• Request deletion of personal information;
• Request restriction of certain processing;
• Request a portable copy of certain information;
• Withdraw consent where processing is based on consent;
• Object to or opt out of certain marketing or targeted advertising activities where applicable.

These rights are subject to applicable legal limitations and exceptions. We may need to verify your identity before completing a privacy request.

13. Marketing Communications

If you receive promotional emails from us, you may unsubscribe at any time using the unsubscribe link included in the message. Even if you opt out of marketing communications, we may still send transactional communications regarding your orders, payments, shipping, returns, refunds, or account.

14. Children's Privacy

Our website and purchasing services are intended for adults who are legally able to enter into purchases. We do not knowingly collect personal information directly from children where parental or guardian consent is required by applicable law.

15. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy, security, or content practices of third parties. We encourage you to review the privacy policies of any third-party website you visit.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, services, technology, or legal requirements. The updated version will be published on this page together with a revised "Last updated" date.

17. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise an applicable privacy right, please contact us:

Email: heuloriadress@hotmail.com