Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to heuloria@hotmail.com
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
My Orders
1.How do I place an order?
To place your order:
1.Add the desired item and quantity to your cart
2.Click the shopping cart icon.
3.Review your order and click Continue Checkout.
4.Sign in or Register.
5. Confirm your shipping details and payment method, click Continue Checkout.
2. I ordered a standard-size dress, not a custom-made one. Why is it taking so long?
All of our dresses are made from scratch, whether you ordered a standard or custom size, both require tailoring time. Please check the tailoring time on the product page.
3. How can I track my order status?
1. You can log in our website with your email and track your order status in "My orders" if you placed the order under your resigerred acount.
2. If the order was placed without signing in, you could just use "look up a single order" function to track your order. Please refer to the following steps:
1). Go to Sign In My Account at the right top of our website.
2). Click "order status"
3). Enter your Order Number and Email Address to see your order details.
4. When will I receive my order?
Currently, you can receive your order within 2-3 weeks. Most of our items are shipped out within 24 hours. Certain dresses are made to order and it takes normally 9-12 days for tailoring. Expedited shipping takes 2-6 days. You can find specific shipping time on the checkout page.
Delivery
1. Where do you ship to?
We can ship worldwide. Please be assured that your address can be chosen from our shipping countries drop-down list when you fill in the shipping address.
2. What shipping methods do you offer?
We have three shipping methods including expedited shipping, standard shipping and super saver shipping.
Super saver shipping is only for accessories priced less than US$50.
3. Can I change my shipping address?
You can only change the shipping address while your order is still in production. You can Contact Us to send the correct shipping address. Our representatives will help you with that.
Once your order has been shipped, we cannot change the delivery address nor delivery options.
4. How much does shipping cost?
he shipping fee will depend on the weight of the order. It is possible to check the estimated shipping cost at the Checkout page.
My Account
What should I do if I forget my password?
1.Forget password
Please click this link to reset your password.
If it doesn't work, please Contact Us, with your permission, we will help reset the password for you.
2.Change password
If you would like to change your password, please refer to the below steps:
1）Simply click ‘Sign in’ on our website and then click ‘My Account’ at the top of the website.
2）Click "Account Settings" on the left column and then you can change the password and save the new one.
About Heuloria
1. Do you have a store?
Currently we operate as a solely online business, which allows us to tailor to order, and to offer you a very wide range of garments at our lowest prices.
2. Why choose Heuloria?
Heuloria is a global online retailer. Our innovative approach brings you the best in formal wear at affordable prices – and our in-house designers have created a wide range of looks to have you dressed to impress anywhere, anytime. All our dresses are made-to-measure by our expert tailors to ensure the perfect fit, just for you.
We pride ourselves on being socially and environmentally conscious - our made-to-order model means the fabric and other materials used don’t go to waste. We work in close, fair partnership with our tailors.
