preguntas frecuentes

Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to heuloriadress@hotmail.com.

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Pre Sale Questions
Q: “How do i choose my size?”

Kindly note that most of our dresses are made from scratch and our sizing standards may differ from other brands. For the best fit, we recommend consulting our size chart on the product page and taking precise measurements before choosing a size.
Should you experience any fit issues upon receipt, please contact our customer service team. We are dedicated to assisting you in finding the optimal solution.
Q: “How can i ensure a perfect fit for a dress?”

For a perfect fit, please consult our size chart on the product page and take precise measurements before choosing a size. If you fall between sizes, we typically suggest opting for a custom size if available for the dress. This way, we can tailor the dress to your specific measurements for an ideal fit.
Q: “How can i choose colors more clearly?”

Please be aware that the color of the pictures on our website may be influenced by lighting and computer screen settings. To ensure an accurate color match, we suggest ordering color swatches and comparing them to your desired color. This will help you make a more reliable choice.
Q: “Is this size chart for dresses based on American or European sizes?”

Our size chart for dresses is based on actual body measurements and may vary slightly from your local sizes. For the best fit, we recommend obtaining the exact body measurements and comparing them with our "Sizing Guide" on the product page.
Q: “What color does "as picture" refer to for dresses?”

Certain dresses may feature an "As Picture" color option, representing a unique color variation. While there is no color swatch available for this option, feel free to check the product photos on the product page or customer photos in the comments section after selecting "As Picture".
Q: “How can i put my specific request to customize a dress?”

When ordering custom-sized dresses, you can provide extra measurements in the "Order Note" column on the checkout page to ensure a better fit. Your request will be reviewed, and we will tailor the dress accordingly whenever possible.
Q: “How do i take care of my dresses?”

Please refer to the detailed caring instructions specific to your dress in the "Product Details & Tips" section on the product page. Different dresses may have different caring instructions, so it is important to follow the guidelines provided to prolong its lifespan and maintain its quality.

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